سياسة الاسترجاع والاستبدال

Spark Auto Parts Center

Website:
sparksa.co

Last Updated: August 2026

1. General Return and Exchange Terms

At Spark Auto Parts Center, we strive to provide high-quality spare parts and reliable service to our customers. Customers may request a return or exchange in accordance with the terms and procedures outlined in this policy.

All return and exchange requests must comply with the requirements stated below.

2. Spare Parts Availability and Pricing

The quantities, availability, and prices of spare parts are subject to change without prior notice.

The final price and product availability are determined upon confirmation and completion of the purchase.

3. Return Period for New Spare Parts

Customers may request a return of new spare parts within seven (7) days from the date of purchase, provided that:

  • The original purchase invoice is provided.
  • The part is new and unused.
  • The packaging, labels, and accessories are complete.
  • The part has not been installed, modified, damaged, or misused.

4. Exchange Terms

Exchange requests will only be accepted if the part meets the return conditions stated in this policy.

The customer must provide the part to Spark Auto Parts Center, along with the original invoice and complete the required inspection process.

5. Return and Exchange Policy for Electrical Parts

Electrical spare parts are subject to inspection before any return or exchange request is approved.

Returns or exchanges of electrical parts will only be accepted after confirming that:

  • There was no installation error.
  • The part was used correctly according to the manufacturer's instructions.
  • The damage was not caused by misuse, incorrect installation, or external factors.

The original invoice must be provided within seven (7) days from the date of purchase.

6. Special Parts Ordered by VIN

Spare parts specially ordered according to the Vehicle Identification Number (VIN) or chassis number cannot be:

  • Returned.
  • Exchanged.
  • Refunded.

This is because such parts are specifically sourced based on the customer's vehicle information.

7. Refund Procedures

If the return is approved:

  • Refunds for payments made by Visa, bank cards, or bank transfer will be returned to the customer's bank account.
  • The refund process may take up to ten (10) business days.
  • The customer is responsible for following up on the refund process with their bank.

The refund will be processed after approval and completion of the part inspection.

8. Customer Responsibility Before Purchase

The customer is responsible for verifying:

  • Compatibility of the part with the vehicle model.
  • Part number.
  • Product specifications.
  • Required quantity.

Spark Auto Parts Center is not responsible for incorrect orders resulting from incorrect information provided by the customer.

9. Cases Not Covered by the Return and Exchange Policy

The return and exchange policy does not cover the following cases:

  • Products damaged due to misuse, incorrect installation, or improper storage.
  • Products that have been installed, used, modified, or damaged after purchase.
  • Products without the original purchase invoice.
  • Products missing their packaging, labels, or accessories.

10. Product Verification and Matching

Returns or exchanges will not be accepted if there is any discrepancy between:

  • The serial numbers of the original part.
  • Packaging or box information.
  • The color, appearance, or specifications of the product.

The returned or exchanged part must match the part recorded on the purchase invoice.